As the world’s most advanced unified communication (UC) platform yet available, the Microsoft Skype For Business application allows you to fully enhance or replace your current communication platforms. It also allows you respond faster and better to clients, partners and employees. The efficient and swift communication will dramatically improve your connectivity, mobility, time-efficiency and […]
A Skype for Business hybrid deployment is a deployment where users of a domain, such as contoso.com, are split between using Skype for Business Server on-premises and Skype for Business Online. Some of the domain users are homed on the on-premises Skype for Business Server pools, and some users are homed in Skype for […]
Let us know what you need, so that we may offer you the best solution – for you. Skype for Business Server supports on-premises deployment of one or more sites that can be scaled according to your availability and location requirements. We implement Skype For Business Server, giving you the framework for any type of […]
The hardware solutions NeWay implements in Skype For Business based UC projects incorporates equipment that has been tested and approved by Microsoft, along with hardware by the world’s leading manufacturers, with which NeWay cooperates. Some of this hardware includes: -Polycom IP Phones -Headphones, cameras, speakers and microphones for Skype For Business environment, made by […]
Whether you’re a local organization or an organization with many global branches, it is important that you have an available 24/7 support team which should consist of a large variety of experts that can help with any SFB related issue and can also help with all of its integrated products. Neway is one of […]
Microsoft Azure is a public cloud computing platform that provides a wide range of cloud services including those for analytics, storage and networking. It provides users with the ability to choose from any array of already existing services and also to develop and scale new applications. Azure provides both PAAS and IAAS services and […]
System Center offers a simplified data center management experience for complex, heterogeneous workloads. With its comprehensive monitoring, hardware and virtual machine provisioning, rigorous automation, and configuration management setup, System Center keeps you in control of your IT – whether on-premises, in the cloud, or across platforms.
EMS is a complete, integrated suite for enterprise mobility, it is inclusive of productivity, identity, access control, management, and data protection. It gives you an effective way to deploy and operate a mobility solution in your organization.
Active Directory is a database that keeps track of all the user accounts and passwords in your organization. It allows you store your user accounts and passwords in one protected location, improving your organization’s security. Active Directory is subdivided into one or more domains.
Exchange is a popular Microsoft messaging system that includes a mail server, an e-mail program (e-mail client), and groupware applications. Designed for use in a business setting, the Exchange server is often used in conjunction with Microsoft Outlook to take advantage of Outlook’s collaborative features, such as the ability to share calendars and contact lists.
We provide a 24/7 platforms support desk, maintenance services and contract renewals.
One of Microsoft most comprehensive and configurable tools, SharePoint, is a web application for all your collaborative needs. It functions as a document management and storage system, and helps you monitor workflow, create project-based environments, collaborate with other users within the organization, search and index existing and new data with an aim to altogether […]
Microsoft Office 365 is a cloud-based service that is designed to help meet your organization’s needs for robust security, reliability, and user productivity. Microsoft Office 365 delivers the power of cloud productivity to businesses of all sizes, helping save time, money, and free up valued resources. Office 365 combines the familiar Microsoft Office desktop suite […]
Power BI is a suite of business analytics tools to analyze data and share insights. Monitor your business and get answers quickly with rich dashboards that is available across all devices. Power BI transforms your company’s data into rich visuals for you to collect and organize so you can focus on what matters to you. […]
Keep your projects, resources, and teams organized and on track. Easily and efficiently plan projects, track status, and collaborate with others from virtually anywhere. Collaborate with others to easily start and deliver winning projects. Utilize the resource management tools to easily build project teams, request needed resources, and create more efficient schedules. Built-in reports help […]
We provide a 24/7 support desk, maintenance services and contract renewals.
Kornit Digital develops, manufactures and markets industrial and commercial printing solutions for the garment, apparel and textile industries. Leading the digital textile printing industry with their revolutionary NeoPigmentTM process including an integrated pretreatment solution, Kornit Digital caters directly to the needs of both designers and manufacturers.
The company wanted to improve its communication capabilities among employees and customers and provide a more unified and comprehensive solution for their global deployment. It upgraded its diverse local PBX solutions in each office to Skype for Business Server 2015 and has experienced increased employee adoption, improved mobile capabilities, better call quality and increased capabilities.
Along the introduction of Skype for Business Server 2015, Kornit Digital has introduced a new solution for their globally dispersed Contact Center, introducing Computer Talks Ice Contact Center, allowing a on stop shop for all communication requirements and added management to better improve customer satisfaction.
Founded in 2002 by seasoned professionals with extensive experience in the digital printing industry, Kornit Digital is the only company to provide their customers with a complete digital printing solution, from start to finish. Kornit Digital insists that customers should enjoy the best of the best – software, support and high-end technology, all in an environmentally sustainable way.
Taking the above into mind, Kornit Digitals various offices dispersed from Asia Pacific to North America and Europe, used a mix of different communications tools, lacking a companywide unified voice infrastructure, different working methods in regards to customer support and even peripheral devices to support their communication requirements.
Customer Support was based on basic IVR solutions existing in each office with no central management and knowledge sharing regarding the customer base. The ability to give customers a complete and overall support, from start to finish, was unreachable.
To help standardize the communications tools used across the company, Kornit Digital decided to implement Skype for Business Server 2015 as their global solution.
The implementation included building two main Skype for Business sites, dispersed geographically in the US and IL sites, and deployment of Branch site solutions in their smaller branch sites in APAC and Europe.
The migration was built so that offices were migrated one at a time, replacing and removing any old communications tools that existed and allowing local calls between the offices, even during the migration steps.
Kornit Digital is already experiencing positive outcomes since the deployment of Skype for Business Server 2015, including increased employee adoption, improved mobile capabilities, improved conference capabilities and better call quality and monitoring capabilities.
With Skype for Business Server 2015, Kornit Digital employees realized that the solution allows them to increase their collaboration among colleagues, partners and customers.
Introduction of Ice Contact Center, which fully integrates with Skype for Business Server 2015 and the Skype for Business client, Customer Service was taken to the next level, being part of the unified communications solution.
Ice provided a single location for the management of the Customer Services communications processes, supplying a wide range IVR capabilities and options, simple administrative interface and added reporting capabilities.
Ice and Skype allows remote access connectivity, giving customer service agents the possibility to work from any offsite location, enjoying all the same features that are available in the main office.
Both Skype for Business Server 2015 and Ice Contact Center solution allow Kornit Digital to grow and expand their communications tools and abilities, towards the company’s vision of providing a complete solution, from start to end.