Communication Support

Whether you’re a local organization or an organization with many global branches, it is important that you have an available 24/7 support team which should consist of a large variety of experts that can help with any SFB related issue and can also help with all of its integrated products.

 

Neway is one of the only companies equipped to provide such extended communication support service.

Neway’s service certifications include:

  • Microsoft ASfP, AudioCodes and Polycom hardware certifications.

Single point of contact is Neway’s support methodology, which means that one representative will manage all of your needs.

Neway is a Communications solution Microsoft Gold Certified Partner with more than 10 years’ experience in operating support centers for Microsoft products.

Neways has conducted hundreds of office 365 and cloud solutions implementations projects.

Our support system is characterized by professionalism, availability and personal service that seeks to serve each of our company’s customers along the way, starting from the very first step, through the support and service up to the complete implementation of the project.

Each call is routed to the designated contact person best suited for the client, and their specific need as well as their SLA.
Our support system is backed up by Microsoft support engineers (up to second level support) due to our Microsoft Premiere Service for Skype for Business Partner.

 

Our services include:

  • Support through three different service plans
  • High availability according to our SLA
  • Remote Access Support
  • Monitoring and control of the gateway which enables the option of real-time alerts
  • Hardware parts replacement service
  • Backup and recovery services
  • Hardware and software installation services
  • Annual RAP inspection of the site with a full insight and rejects report
  • Full service (Collaboration with Microsoft) – we take full responsibility for various malfunctions (hardware, software and integration)

The option of sending MS Field ENG to any location worldwide – and SLA conditions as prescribed.

NOC service, which provides a pro-active support approach to discover and resolve issues and problems before they cause damages.
Neway operates an online digital support system which enables constant monitoring on each ticket or call; the alert system makes sure that all calls and tickets get treated in time.
You can contact our support system via chat, phone or email in any language, we assure Neway’s clients of our all around availability.

 

We provide a 24/7 support desk, maintenance services and contract renewals.

Managed Service:

proactive remote managed services that includes:
configuration management
Monthly reports with insights and diagnostics
SBC Maintenance and Management
Device Provisioning and Management
Endpoint Devices Maintenance and Management

using the Network Operations Center (NOC)