How to Seamlessly Integrate Microsoft Teams and Cisco

Cisco and Microsoft have increasingly been moving toward a more seamless integration of Teams and Cisco Webex. Recently, Cisco took another step toward integrating the two collaboration technologies by announcing two new certifications to help customers improve their communications across the two platforms. Cisco Board Pro is now certified to run Microsoft Teams natively on the device and Webex Contact Center is more closely integrated with Teams.[1]

The continued need to support a remote workforce has forced organizations to examine the tools they provide for communication and collaboration. In the past, businesses relied on legacy on-prem voice infrastructure from Cisco but now feel the need to leverage the power of a modern unified communications and collaboration environment.

Discarding a system in which the business has invested heavily isn’t feasible. You can now solve this problem by keeping your Cisco infrastructure and integrating it with the cloud-based Microsoft Teams communication solution. Enhancing interoperability of Cisco’s hardware with Microsoft software provides a seamless, connected experience with the flexibility to meet the needs of each customer.

Neway Teams/Cisco Integration Program

Neway helps you transition to a cloud-based system that incorporates Cisco hardware that will cut costs and elevate business communication. Our solution allows you to minimize business disruption and maintain high user satisfaction during the integration process. Our solution involves five steps:

1. Discovery

We begin by assessing your current state and then designing the solution aligned with your business requirements. This ensures a successful deployment and that your integrated environment will function effectively.

2. Installation and Configuration

We implement a cloud-managed service that includes call capability with an Office 365 platform.

3. Pilot Group Deployment

We begin the implementation process by identifying the users who best represent your user profiles. This group aids in planning the overall deployment and helps set the success factors for the entire organization.

4. Testing and Validation

We evaluate the pilot group’s feedback, assess the effectiveness of the delivered services, and address all discovered issues.

5. Deployment to All Users

After full deployment, we ensure a successful implementation by providing comprehensive training to both IT staff and end users.

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The Neway Solution

From security assessments and deployments to management and monitoring, Neway can help you leverage the power of Microsoft’s collaboration tools and Cisco’s proven infrastructure. For more information on how Neway can help you integrate Microsoft Teams and Cisco, contact us.

[1] Cisco Advances Interoperability with Microsoft Teams Certifications for Cisco Board Pro and Webex Contact Center, Cisco New Release, March 27, 2023.